Privacy Policy

1. Introduction

MaxTech Print Solutions ("MaxTech," "we," "us") provides custom printing and branding services in Kenya. This policy explains what information we collect through our website, why we collect it, and how we handle it.

2. Information We Collect

We collect information in these ways:

• Contact form submissions: your name, email address, subject, and message, sent to our team so we can respond to your enquiry.
• Order details: when you place an order, your product selections, quantity, and any special instructions are compiled into a message you send us directly via WhatsApp. We do not process or store payment information on this website, as all orders are confirmed and paid for outside the site.
• Artwork files: if you upload a design file when placing an order, it is used solely to fulfil that order.

3. How We Use Your Information

We use the information you provide to respond to enquiries, process and fulfil orders, and communicate with you about your order. We do not sell or rent your personal information to third parties.

4. Third-Party Services

We use trusted third-party services to operate our website:

• WhatsApp, to receive and confirm your order.
• Resend, an email service, to deliver contact form messages to our team.
• Supabase, to securely store our product catalogue and, where applicable, uploaded order files.

5. Data Retention

We retain order and enquiry information for as long as reasonably necessary to fulfil your order, respond to your enquiry, and comply with our business record-keeping needs.

6. Your Rights

You may contact us at any time to ask what information we hold about you, or to request that it be corrected or deleted, using the details on our Contact page.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

8. Contact Us

Questions about this policy can be sent via our Contact page.