Frequently Asked Questions
Answers to common questions about ordering from MaxTech.
How do I place an order?+
Browse our products, select the options you need (size, quantity, material, etc.), upload your artwork if you have one, and add any special instructions. When you're ready, tap "Order via WhatsApp" — this opens WhatsApp with your order details pre-filled, ready for you to send to our team.
Can I pay online?+
Not through this website. We don't process online payments — once you send your order via WhatsApp, our team will confirm the final price and arrange payment with you directly.
Do I need an account to order?+
No. You can browse and order without creating an account or signing up.
What file formats can I upload for my artwork?+
We accept PNG, JPG, SVG, and PDF files, up to 10MB.
I don't have a design yet — can you help?+
Yes. Our Graphic Design service covers logo creation, layout design, and full brand identity packages. Get in touch and we'll help bring your idea to life.
Do you deliver, or do I need to collect my order?+
Both options are available. Let us know your preference when you order, and we'll confirm delivery availability and cost for your area, or pickup details in Voi, Taita Taveta.
How long does an order take?+
It depends on the product, quantity, and current order volume. We'll always confirm an expected timeline with you before your order is finalized.
What if there's a mistake with my order?+
If there's an error on our part, contact us as soon as possible and we'll make it right. Since most of our products are custom-made, we review reprint or correction requests on a case-by-case basis.
Didn't find what you were looking for? Reach out via our Contact page.